Resume

Work
Experience

2022 - Present

Conducted thorough assessments and evaluations of workplace accommodation requests to identify and implement user-centric solutions.
Collaborated with HR Business Partners, internal legal counsel, and cross-functional teams to address and resolve complex accommodation needs, enhancing employee experience and satisfaction.
Developed and implemented policies and procedures related to workplace accommodations, ensuring compliance with ADA and other relevant regulations.
Provided expert guidance and training on ADA compliance, accommodation processes, and disability awareness to employees and management, fostering an inclusive workplace culture.
Maintained detailed records of accommodation requests and actions taken, utilizing HR information systems and case management software to track trends and inform continuous improvement efforts.
Analyzed accommodation trends and presented findings to senior leadership, driving data-informed decision-making and process optimization.
Implemented process improvements to standardize ergonomic products ordered within our vendor catalog reducing product delivery delays by over 68% and enhancing turnaround time measures in response to employee inquiries.

2017 - 2022

Developed and Implemented the Return to Work and Stay at Work programs and processes for US Operations.
Conducted workflow analyses to identify opportunities for enhancing human factors in performance and reducing workplace injuries.
Implemented research methodologies to understand employee behaviors, motivations, and challenges,informing design decisions.
Reviewed medical accommodation requests and facilitated suitable solutions for employees to meet their essential job functions.
Liaised with healthcare providers to ensure objective medical information was consistent with actual employee abilities to best foster a safe and expedited return to work.
Created and implemented new processes to increase efficiency of work done within my organizational department.
Drove innovation with user focused solutions by conducting usability studies to assess the effectiveness of the Disability Management discipline software, ensuring that proposed solutions aligned with user needs and preferences.
Worked in cross-functional teams to guarantee optimal results in reducing liability for discrimination claims and lawsuits.
Provided expert witness testimony in legal trials saving the company 99.3% of litigation damages to the plaintiff when the company was found not to be at fault in FELA claims.

2013 - 2017

Implemented ergonomic solutions in office that prioritized user comfort, efficiency, and overall satisfaction, resulting in an average 12% improvement in productivity and employee well-being.
Spearheaded initiatives and conducted usability studies to gather insights into user needs, preferences, and pain points associated with office furniture.
Developed rapport with clients and key prospects, including active contribution to the sales process, making in-person sales calls, and entertaining clients.
Proven track record of sales support to increase product spread and consulting opportunities within target accounts growing the central region by 64% in two years.
Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures.
Ranked second in net revenue and activity on a team of 15+ ergonomists. Consistently exceeded sales targets and client expectations, contributing to the success of the team, and fostering client satisfaction.
President’s Club award winner in 2016 and 2017 exceeding sales targets above 125% to annual goal with a 30% year-over-year growth target.

Research: Effects of Limb Loading on Gait Initiation in Persons with Parkinson's Disease